Over one-third of today’s companies have adopted VoIP solutions and services, and the numbers will surely increase as more firms become aware of alternatives to conventional phone equipment and services. VoIP is cost-efficient, feature-rich and more adaptable than traditional telephone systems or PBXs. However, choosing a provider can be difficult, simply because there are so many choices available. Business owners should consider the following criteria when making a selection.
Easy Administration and Deployment
Leading VoIP solutions require little equipment installation. All the customer needs is an IP phone, a gateway device and a router on the corporate network. Choose a provider that offers self-installation as well as professional deployment assistance. Once a system is installed, administration should be simple. Most providers offer online portals that allow users to add new extensions and features or get answers.
Include QoS and Security Benefits
A VoIP system is one of a company’s most important tech tools, and as such, it should be secure and reliable. Leading providers monitor networks 24/7 to ensure performance, and the QoS (quality of service) guarantee provides all-hours support when necessary. VoIP systems should offer security protection as well, such as monitoring and encryption.
Avoiding Hidden Charges
Hosted VoIP is more cost-efficient than traditional phone services. However, customers should still ensure that there are no surprise fees. For instance, a provider may not include external network calls in an unlimited bundle. It pays to read the fine print before choosing a provider.
Validate the Vendor’s Disaster Recovery Processes
VoIP providers should have plans for disaster recovery in the event of an earthquake, flood or other problem. Customers shouldn’t assume the provider will offer such plans, and they need to ensure that they won’t be left without phone service when it’s needed most.
Find Out Which Services are Provided
Although some service needs may be obvious, many providers leave out features like call forwarding. Customers should know exactly what’s included with a plan, and providers should address customers’ needs with feature and hardware packages that offer simplicity and cost savings.
VoIP can be a money-saving option for business owners that need all the latest features. However, not all providers offer the control, responsiveness and reliability that clients need. By following the tips above, customers can find the right VoIP provider.